Claims processing is where insurance companies prove their value to policyholders. In the moments following a loss, customers need fast, fair, and transparent claims handling. Yet many P&C insurers struggle with slow processing times, inconsistent workflows, manual data entry, and poor visibility into claims status—all of which erode customer trust and operational efficiency.
This comprehensive guide provides a complete framework for building world-class claims processing operations. We cover the entire claims lifecycle from first notice of loss (FNOL) through investigation, evaluation, settlement, and recovery. You'll learn proven workflows, automation strategies, quality control measures, and performance optimization techniques that leading P&C insurers use to deliver exceptional claims experiences.
From implementing intelligent triage systems to automating routine tasks, from establishing clear workflows to leveraging data analytics for decision support, this guide equips claims leaders with the knowledge and tools needed to transform their operations. Whether you're processing auto, property, liability, or specialty lines, these principles apply across all P&C claims types.
A complete framework for building world-class claims processing operations. Learn proven workflows, automation strategies, quality control measures, and performance optimization techniques for the entire claims lifecycle from FNOL through settlement and recovery.